Privacy Policy
Chester Africa values your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect information when you visit chesterafrica.com or deal with us as a client, supplier or service provider. We may update this policy from time to time without prior notice, and the latest version will always be available on this page.
1. Traffic Data
When you visit our website, we automatically collect certain non-personal information. This includes your IP address, browser type and version, device type, session duration and the pages you visit. We use this information only for internal analytics and to improve the website. It is processed anonymously and is not sold or shared with third parties.
2. Use of Cookies
Our website uses cookies only to run statistical analysis on site performance and user experience. These cookies do not collect personal information. You can refuse cookies in your browser settings, but some features of the website may not work as intended.
3. Personal Information
You do not need to give us any personal information to browse our website. You may give us information such as your name, company name, email address, phone number and details of your commodity requirements when you:
- Contact us through our website, by email or by phone
- Request a quote or trading information
- Engage with us as a client, supplier or service provider
We use this information only to respond to your enquiry, provide our trading and logistics services, manage our business relationship with you and meet our legal obligations. We handle it fairly, lawfully and transparently, as the Protection of Personal Information Act 4 of 2013 (POPIA) requires.
4. Sharing of Information
We do not sell your personal information. We may share it only where it is needed to carry out a transaction or meet a legal requirement, for example with logistics, shipping, inspection, finance or regulatory service providers. Anyone we share it with is required to keep it confidential and secure.
5. External Links and Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. Chester Africa does not endorse or control these websites and is not responsible for how they handle your information. We do not show third-party advertisements on our website.
6. Data Security and Retention
We take reasonable technical and organisational measures to keep your personal information secure and to prevent loss, misuse or unauthorised access. We keep personal information only for as long as we need it for the purpose it was collected for, or as long as the law requires.
7. Your Rights
Under POPIA you have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator (inforegulator.org.za)
To exercise any of these rights, contact us using the details below.
8. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Email: support@wowinteractive.co.za